We have a 12,500 sq foot warehouse, for which we use as our main distribution warehouse, with a further 4500 sq foot in our overflow warehouse. Both warehouses are located in Bromsgrove, Worcestershire, in the heart of the country.Did you know we inspect every item before dispatch? All our orders are hand picked by our trained warehouse assistants and thoroughly inspected before dispatch. This ensures that our customer's products reach them in pristine condition and in a timely manner.
We understand that shopping online can be a bit of a risk when you're unable to check the quality of the item. Join our Newsletter for Offers & Promotions. Courier surcharge - Non UK mainland and Scottish Highlands. IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, GY, JE and TR21 - TR25. Courier surcharge conditions above, applies only to Medium & Large Items.
International Customers - (Non UK). Courier surcharge conditions above, applies only to Medium & Large items. For Republic of Ireland, please also see "PandP and payments" section at the top each individual listing and update country drop down selector to "Ireland". A contact telephone number is required before dispatch.
Once your goods have been paid for in full, they will be dispatched in the following way. Medium & Large Items - Via Courier. Extra Large Items - Via Specialist Pallet / Transport Company. We DO NOT deliver "Extra Large Items" items to non UK mainland address and the following postcodes, please ignore surcharge information.IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, and TR21 - TR25. Shortage & Damage In Transit. All Goods delivered within UK and Ireland is insured against damage in transit. Please ensure all items are checked in full by your self. It is your responsibility to ensure that you are available to sign for your goods that you have ordered. Utsumi UK Ltd T/As Taps UK Unit 2, Prior Wharf Waterside, Harris Business Park Hanbury Road, Stoke Prior Bromsgrove, Worcestershire B60 4FG, United Kingdom. We will advise you at this time of the availability of your newly chosen item, cost of redelivery, price difference and ways you can pay. Minimum 6 Month Product Guarantee (Unless Stated Longer).
In the unlikely event that damage or a fault does occur, we will either. The more information you provide on the fault, the quicker we will be able to assist in resolving your query.
Unfortunately, merely stating that a product is'faulty' is not sufficient for us to be able to act swiftly. This will delay us in providing a solution for you.
It is most beneficial to us if you can submit photographic evidence with your message of the fault/damage. By doing so, this will void your guarantee. This is the most efficient way to solve the majority of issues.
Should we request any parts or the original back from you, then we will cover any postal cost. Upon receipt we will process your item to be repaired. Once repaired, we will re-post your item back to you.
The majority of repairs are very straightforward and can be solved without returning the goods to us. Returning the goods to us is a lengthily process and not advisable in most circumstances; however the option exists should it be relevant to take this route.Once a collection date has been agreed, our courier will collect the item between 8am - 6pm, unfortunately we are unable to advise you of a collection time. At this time we will advise you of availability, cost of redelivery, price difference and ways you can pay for your newly chosen item. We will then resend your preferred item to you within approximately 7 days of receipt. PLEASE NOTE: WE DO NOT OFFER COMPENSATION OR COVER 3RD PARTY COSTS IN ANY WAY. This item is in the category "Home, Furniture & DIY\Kitchen\Kitchen Sinks". The seller is "tapsukstore" and is located in this country: GB. This item can be shipped to United Kingdom.