Did you know we have over 17,000 square feet of warehousing? We have a 12,500 sq foot warehouse, for which we use as our main distribution warehouse, with a further 4500 sq foot in our overflow warehouse. Both warehouses are located in Bromsgrove, Worcestershire, in the heart of the country.
Did you know we inspect every item before dispatch? All our orders are hand picked by our trained warehouse assistants and thoroughly inspected before dispatch.
This ensures that our customers products reach them in pristine condition and in a timely manner. We understand that shopping online can be a bit of a risk when youre unable to check the quality of the item.
Join our Newsletter for Offers & Promotions. Once your goods have been paid for in full, they will be dispatched in the following ways. Shortage & Damage In Transit. Goods delivered within the UK are insured against damage in transit. Please ensure all items are checked in full by yourself.
It is your responsibility to ensure that you are available to sign for your goods that you have ordered. Taps UK strongly advises you not to book any contractors or plumbers until you have taken full receipt of all your items in a satisfactory condition. Taps UK works extremely hard to ensure that our prices are kept as low as possible.Please read all sections of the terms and conditions thoroughly. By placing an order through our online store, you are accepting the terms and conditions explained below. If you do not agree to these terms then you may not use our site. All information given on our online store is approximate and is intended as a guide only. Our listings are regularly updated and checked so we can ensure they are as accurate as possible, however we would recommend seeking technical advice from a qualified source before ordering products and undertaking any major work. For any specific product enquiries, we would recommend speaking with one of our customer services agents, who can check these details with the supplier. We make every effort to ensure that our images correctly represent our items, however due to variations in colour preference and set-up on computer monitors there may be a slight variation of colour when displayed on different devices. TapsUK strongly advises you do not book any contractors, plumbers or fitters until full receipt of all items in good condition. Please note; if there are any items out of stock on your order, all items will be delivered when these items come back into stock. Medium items are delivered by couriers such as DPD, Yodel, Parcel Force.
Please be advised, a telephone number is required for some couriers, please ensure you provide us with your contact telephone number at the point of checkout. Large & Extra Large Items. Large and Extra Large items are usually delivered by specialist couriers who handle fragile, oversized or heavy items not usually carried by standard couriers. Please be advised, a telephone number is required, please ensure you provide us with your contact telephone number at the point of checkout.
Any items with significant damage must be refused and signed for as damaged. All goods delivered within the UK and Ireland are insured against damage in transit. After this time we are no longer able to claim from the transport company or the distribution company.After this time we would have to charge for any replacement parts or items. Taps UK offers collection from our distribution warehouse based in Bromsgrove, Worcestershire, for more information, please contact our team. All items supplied by Taps UK have a minimum of 6-month guarantee against manufacturing defect unless stated longer. The guarantee does not cover damage caused during fitting, or caused by poor installation or servicing, accidental or malicious damage, improper use or negligence, discoloration due to long exposure to sunlight or UV lights, and general wear and tear to working parts of the item (for example, the valve in a tap, shower heads, washers, seals, any item that would be expected to be replaced periodically during the life of the tap).
At our or suppliers discretion, we will replace in part or whole a product which is defective in operation, materials or workmanship. This guarantee is for the original purchaser/end user only and is non-transferable to a third party. Our Guarantee is in addition to your statutory rights and does not affect your statutory rights. In the unlikely event that damage or faults do occur, we will either. Provide a Replacement Part 3.
Firstly please report the damage or fault by contact our customer service by submitting a ticket through our online help desk so that we can open a case. The more information you provide, the quicker we will be able to diagnose the problem and reach a resolution. Unfortunately, merely stating that the item is faulty is not sufficient information for us to assess the problem, and will cause significant delay to resolving the complaint. Without photographic evidence, we can offer a collection for inspection. If the item is deemed faulty, then we will repair/ replace the item and return it to you.
If no fault is found when the item is inspected, you would be liable for both the collection costs and the cost of returning the item to you. This is the quickest and most efficient way to resolve the majority of problems.
Should we request any parts or the original back from you, Taps UK will cover any postal costs incurred. Once the item is back to us, we will then process the item and establish the fault ready for repair. Once repaired, the item will then be dispatched back to you on a courier, and should be with you within 48 hours. The majority of repairs are very straightforward and can be solved without returning the goods to us. Returning the item to us is a lengthy process and is not recommended in most circumstances because of this, however the option exists for any problems that require this action.The purchaser is responsible for the items arriving back to Taps UK in good condition. Packaging may need to be improved for some delicate items such as ceramic or composite sinks.
For packaging advice we would recommend talking to the courier that you intend on sending the item with. We also recommend insuring the items for transit in case of damage.This online store is owned and operated by Utsumi UK Ltd, whose registered office is at. Unit 2, Prior Wharf Waterside, Harris Business Park Hanbury Road, Stoke Prior Bromsgrove, Worcestershire B60 4FG. The item "Astini Fareham 915 1.0 Bowl White Ceramic Belfast Kitchen Sink & Waste" is in sale since Tuesday, December 17, 2019. This item is in the category "Home, Furniture & DIY\Kitchen\Kitchen Sinks". The seller is "tapsukstore" and is located in Bromsgrove. This item can be shipped to United Kingdom.